Narata Jewelry pieces are made to order.

To place an order, please contact us through Instagram/Facebook DM or email with the Product / Style No. of the piece you are interested in.

We will confirm your order details, specifications, and shipping address before providing your final quotation.

Once the quotation is accepted and payment is confirmed, your jewelry will proceed to production in Japan.
Please note that all quotations are valid for 24–48 hours from the time they are sent, due to fluctuations in gold and material prices.

Yes. As our jewelry is made to order, selected pieces may be customized to suit your preferences.

Depending on the design, customization may include metal color, ring size, diamond specifications, engraving, and other design details.

Please contact us via Instagram/Facebook DM or email to discuss your request. Availability, pricing, and production time will depend on the specifications of your piece.

We currently accept the following payment methods:

Japan
Bank Transfer

International Orders
PayPal
Credit or Debit Card via PayPal

Payment instructions will be provided once your order details and final quotation have been confirmed.

All payments are processed in Japanese Yen (JPY).

Once your order is completed and ready for dispatch, estimated delivery times are:

Japan
Approximately 1–3 business days

International Orders
Approximately 3–5 business days via DHL Express

Please note that delivery times are estimates and may vary depending on the destination, customs clearance, and other circumstances beyond our control.

Tracking information will be provided once your order has been dispatched.

Production time of approximately 2–3 weeks is separate from shipping time.

As each Narata Jewelry piece is made to order according to your selected specifications, all purchases are final sale. We do not accept returns, exchanges, or refunds due to change of mind, incorrect size provided at the time of order, or other customer-related reasons.

If your jewelry arrives damaged, defective, or does not match your confirmed order specifications, please contact us within 24 hours of delivery.

For claims involving damaged, defective, or incorrect items, a continuous, unedited unboxing video is required, beginning before the sealed package is opened and clearly showing the package, jewelry, and reported issue. Please also provide your order details and clear photos of the item and packaging.

All claims will be reviewed individually. Once the claim has been reviewed, we will provide the appropriate resolution based on the circumstances.

This policy does not limit any rights available under applicable consumer protection laws.